Is there a fee to use LINK?
No. LINK is free to all approved organizations. To participate, all you need a computer, printer, and Internet access. LINK staff will guide you through the setup process, provide training to your staff, and are available for ongoing support.

Who is allowed to use LINK?
California law (Health and Safety Code Section 120440) sets the rules for what types of agencies can use LINK. To date, only the following agencies may have access to LINK:

• Health care providers who provide immunizations
• Schools
• Day care facilities
• WIC programs
• CalWORKs programs
• State and County foster care agencies
• State and local health departments
• Health plans

What can LINK be used for?
California law also sets the rules for what LINK can be used for. Information can be entered and retrieved from LINK only to:

• Determine what immunizations are needed (e.g., health care providers).
• Conduct assessment and referral for immunizations (WIC programs, foster care agencies).
• Determine school/program entry eligibility (schools, day care facilities, CalWORKs).
• Facilitate third-party payments for services (health plans).
• Determine community-wide coverage levels and assess service delivery (local and State health departments).


NOTE: Only health care providers and the health department can see the address and telephone portion of a client's record in LINK.

How will LINK benefit my clinic or organization?
LINK provides many benefits. Click here to see the benefits specific to your type of organization.

What support is provided by LINK to help me get started?
LINK staff will provide training and support to you and your staff before you begin using LINK. This support includes:

• An operational assessment to help determine how best to implement LINK in your office to meet your needs and fit in with your office workflow.
• A technical assessment to determine if your computers meet LINK requirements
• Training for you and your staff, tailored to your intended LINK use
• A LINK staff member at your facility on the day you begin using LINK to provide guidance and support.

Is ongoing support is available once I start using LINK?
Yes. The LINK Help Desk is available Monday through Friday from 7:30am- 5:00pm via email, phone, or fax to answer any questions you have. Additional training and support is also available to for as long as you participate in LINK. LINK will also provide you with feedback on how well your staff are using LINK and give you opportunities to provide feedback to us on the quality of our services and support.

How can I learn more about LINK?
Call the LINK helpdesk at (213) 351-7411 or email linkhelpdesk@ladhs.org. Staff are also available to come to your facility to give a demonstration of LINK and discuss how LINK can meet the needs of your specific organization.

How do I sign up to use LINK?
Call the Help Desk at 213-351-7411, and our staff will connect you with the LINK Coordinator who works with agencies in your geographic region. You can also email us at linkhelpdesk@ladhs.org with a request to learn more about LINK.

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